ONET Occupations » 15-1151.00

Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

View Computer User Support Specialists on ONET Online

Parachute skills

  1. Program - Data (4.95)
  2. Compile, keep records, file, retrieve - Data (4.37)
  3. Pay attention to details - Data (4.34)
  4. Use my brain - Data (4.27)
  5. Follow through, get things done - People (4.18)
  6. Communicate well, in person - People (4.12)
  7. Listen - People (4.12)
  8. Speak - People (4.00)
  9. Convey warmth and empathy - People (3.89)
  10. Serve, care for, follow instructions faithfully - People (3.89)
  11. Communicate well, in writing - People (3.75)
  12. Synthesize, combine parts into a whole - Data (3.62)
  13. Use acute senses (hearing, smell, taste, sight) - Data (3.62)
  14. Organize, classify - Data (3.62)
  15. Use my intuition - Data (3.50)
  16. Solve problems - Data (3.50)

ONET Skills

ONET Abilities

ONET Work Styles
  1. Active Listening (4.00)
  2. Speaking (4.00)
  3. Reading Comprehension (3.88)
  4. Critical Thinking (3.75)
  5. Writing (3.62)
  6. Complex Problem Solving (3.50)
  1. Oral Comprehension (4.12)
  2. Oral Expression (4.12)
  3. Written Comprehension (3.88)
  4. Written Expression (3.75)
  5. Information Ordering (3.62)
  6. Near Vision (3.62)
  7. Problem Sensitivity (3.50)
  8. Deductive Reasoning (3.50)
  9. Speech Recognition (3.50)
  10. Speech Clarity (3.50)
  1. Dependability (4.51)
  2. Attention to Detail (4.34)
  3. Cooperation (4.33)
  4. Analytical Thinking (4.27)
  5. Integrity (4.24)
  6. Initiative (4.20)
  7. Persistence (4.18)
  8. Stress Tolerance (4.14)
  9. Adaptability/Flexibility (4.00)
  10. Achievement/Effort (3.91)
  11. Concern for Others (3.89)
  12. Self Control (3.88)
  13. Independence (3.79)

Work Activities

Detailed Work Activities
  1. Interacting With Computers (4.95)
  2. Getting Information (4.47)
  3. Making Decisions and Solving Problems (4.42)
  4. Updating and Using Relevant Knowledge (4.37)
  5. Communicating with Supervisors, Peers, or Subordinates (4.29)
  6. Identifying Objects, Actions, and Events (4.26)
  7. Processing Information (3.87)
  8. Analyzing Data or Information (3.83)
  9. Establishing and Maintaining Interpersonal Relationships (3.72)
  10. Organizing, Planning, and Prioritizing Work (3.69)
  11. Documenting/Recording Information (3.58)
  12. Evaluating Information to Determine Compliance with Standards (3.55)
  1. Test Computer Programs Or Systems (4.95)
  2. Adjust Computer Operation System (4.95)
  3. Use Computers To Enter, Access Or Retrieve Data (4.95)
  4. Install Computer Programs (4.95)
  5. Use Desktop Publishing Software (4.95)
  6. Use Relational Database Software (4.95)
  7. Conduct Computer Diagnostics To Determine Nature Of Problems (4.95)
  8. Assist Co-Workers With Software Problems (4.95)
  9. Use Spreadsheet Software (4.95)
  10. Install Hardware, Software, Or Peripheral Equipment (4.95)
  11. Use Word Processing Or Desktop Publishing Software (4.95)
  12. Write Computer Software, Programs, Or Code (4.95)
  13. Configure Computers In Industrial Or Manufacturing Setting (4.95)
  14. Program Computers Using Existing Software (4.95)
  15. Use Geographical Information System (Gis) Software (4.95)
  16. Select Software For Clerical Activities (4.42)
  17. Identify Appropriate Software For Project (4.42)
  18. Select Business Applications For Computers (4.42)
  19. Use Computer Networking Technology (4.37)
  20. Follow Data Security Procedures (4.37)
  21. Follow Data Storage Procedures (4.37)
  22. Use Interpersonal Communication Techniques (4.37)
  23. Use Knowledge Of Mainframe Computers (4.37)
  24. Understand Computer Equipment Operating Manuals (4.26)
  25. Evaluate Computer System User Requests Or Requirements (3.83)
  26. Evaluate Prototype Computer Software Systems (3.83)