ONET Occupations » 43-2011.00

Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

View Switchboard Operators, Including Answering Service on ONET Online

Parachute skills

  1. Convey warmth and empathy - People (4.50)
  2. Serve, care for, follow instructions faithfully - People (4.50)
  3. Pay attention to details - Data (4.33)
  4. Listen - People (4.13)
  5. Communicate well, in person - People (4.00)
  6. Speak - People (4.00)
  7. Use my intuition - Data (3.75)
  8. Follow through, get things done - People (3.56)

ONET Skills

ONET Abilities

ONET Work Styles
  1. Active Listening (3.88)
  2. Speaking (3.88)
  3. Social Perceptiveness (3.75)
  1. Speech Recognition (4.13)
  2. Oral Comprehension (4.00)
  3. Oral Expression (4.00)
  4. Speech Clarity (4.00)
  1. Cooperation (4.59)
  2. Concern for Others (4.50)
  3. Integrity (4.44)
  4. Self Control (4.42)
  5. Dependability (4.40)
  6. Attention to Detail (4.33)
  7. Stress Tolerance (4.03)
  8. Adaptability/Flexibility (3.98)
  9. Social Orientation (3.96)
  10. Independence (3.85)
  11. Achievement/Effort (3.58)
  12. Initiative (3.58)
  13. Persistence (3.56)

Work Activities

Detailed Work Activities
  1. Getting Information (4.15)
  2. Communicating with Persons Outside Organization (3.88)
  3. Establishing and Maintaining Interpersonal Relationships (3.70)
  4. Communicating with Supervisors, Peers, or Subordinates (3.66)
  5. Performing for or Working Directly with the Public (3.64)
  1. Answer Calls Using Switchboard (3.88)
  2. Answer Customer Or Public Inquiries (3.64)