ONET Occupations » 43-2021.00

Telephone Operators

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

View Telephone Operators on ONET Online

Parachute skills

  1. Pay attention to details - Data (4.57)
  2. Communicate well, in person - People (4.50)
  3. Listen - People (4.25)
  4. Speak - People (4.13)
  5. Convey warmth and empathy - People (4.02)
  6. Serve, care for, follow instructions faithfully - People (4.02)
  7. Negotiate, resolve conflicts - People (3.99)
  8. Follow through, get things done - People (3.95)
  9. Compile, keep records, file, retrieve - Data (3.75)

ONET Skills

ONET Abilities

ONET Work Styles
  1. Active Listening (4.00)
  2. Speaking (4.00)
  3. Service Orientation (3.75)
  1. Oral Expression (4.50)
  2. Oral Comprehension (4.25)
  3. Speech Clarity (4.13)
  4. Speech Recognition (3.88)
  1. Stress Tolerance (4.93)
  2. Integrity (4.85)
  3. Dependability (4.81)
  4. Self Control (4.68)
  5. Adaptability/Flexibility (4.68)
  6. Attention to Detail (4.57)
  7. Cooperation (4.56)
  8. Independence (4.30)
  9. Achievement/Effort (4.07)
  10. Concern for Others (4.02)
  11. Persistence (3.95)
  12. Initiative (3.67)
  13. Social Orientation (3.58)

Work Activities

Detailed Work Activities
  1. Interacting With Computers (4.44)
  2. Communicating with Supervisors, Peers, or Subordinates (4.29)
  3. Resolving Conflicts and Negotiating with Others (3.99)
  4. Getting Information (3.80)
  5. Updating and Using Relevant Knowledge (3.75)
  6. Establishing and Maintaining Interpersonal Relationships (3.75)
  7. Documenting/Recording Information (3.60)
  1. Use Computers To Enter, Access Or Retrieve Data (4.44)
  2. Use Oral Or Written Communication Techniques (3.75)
  3. Use Telephone Communication Techniques (3.75)
  4. Perform Typing Or Data Entry For Extended Duration (3.60)