ONET Occupations » 43-4021.00

Correspondence Clerks

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

View Correspondence Clerks on ONET Online

Parachute skills

  1. Pay attention to details - Data (4.18)
  2. Interview, draw out - People (4.01)
  3. Communicate well, in writing - People (4.00)
  4. Serve, care for, follow instructions faithfully - People (3.99)
  5. Convey warmth and empathy - People (3.99)
  6. Communicate well, in person - People (3.75)
  7. Use my intuition - Data (3.75)
  8. Use my brain - Data (3.75)
  9. Use acute senses (hearing, smell, taste, sight) - Data (3.63)
  10. Speak - People (3.63)
  11. Listen - People (3.63)

ONET Skills

ONET Abilities

ONET Work Styles
  1. Writing (4.00)
  2. Reading Comprehension (3.88)
  3. Critical Thinking (3.75)
  4. Judgment and Decision Making (3.75)
  5. Active Listening (3.62)
  6. Speaking (3.62)
  7. Social Perceptiveness (3.50)
  8. Time Management (3.50)
  1. Written Comprehension (4.13)
  2. Written Expression (4.00)
  3. Oral Expression (3.75)
  4. Problem Sensitivity (3.75)
  5. Oral Comprehension (3.63)
  6. Deductive Reasoning (3.63)
  7. Near Vision (3.63)
  8. Speech Clarity (3.63)
  9. Inductive Reasoning (3.50)
  1. Stress Tolerance (4.73)
  2. Attention to Detail (4.18)
  3. Integrity (4.18)
  4. Self Control (4.13)
  5. Dependability (4.13)
  6. Independence (4.10)
  7. Adaptability/Flexibility (4.03)
  8. Concern for Others (3.99)
  9. Social Orientation (3.78)

Work Activities

Detailed Work Activities
  1. Interacting With Computers (4.23)
  2. Organizing, Planning, and Prioritizing Work (4.09)
  3. Getting Information (4.01)
  4. Establishing and Maintaining Interpersonal Relationships (3.98)
  5. Evaluating Information to Determine Compliance with Standards (3.90)
  6. Communicating with Supervisors, Peers, or Subordinates (3.78)
  7. Documenting/Recording Information (3.77)
  8. Making Decisions and Solving Problems (3.51)
  9. Communicating with Persons Outside Organization (3.50)
  1. Use Computers To Enter, Access Or Retrieve Data (4.23)
  2. Obtain Information From Clients, Customers, Or Patients (4.01)
  3. Proofread Printed Or Written Material (3.90)
  4. Write Business Correspondence (3.50)