ONET Occupations » 43-1011.00

First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

View First-Line Supervisors of Office and Administrative Support Workers on ONET Online

Parachute skills

  1. Pay attention to details - Data (4.58)
  2. Consult - People (4.46)
  3. Listen - People (4.38)
  4. Convey warmth and empathy - People (4.26)
  5. Serve, care for, follow instructions faithfully - People (4.26)
  6. Communicate well, in person - People (4.25)
  7. Initiate, lead, be a pioneer - People (4.24)
  8. Assess, evaluate, treat - People (4.23)
  9. Supervise, manage - People (4.23)
  10. Counsel, guide, mentor - People (4.23)
  11. Plan - Data (4.15)
  12. Help people link up or connect - People (4.15)
  13. Speak - People (4.13)
  14. Follow through, get things done - People (4.05)
  15. Coordinate - People (4.03)
  16. Use my intuition - Data (4.00)
  17. Compile, keep records, file, retrieve - Data (3.98)
  18. Use my brain - Data (3.94)
  19. Negotiate, resolve conflicts - People (3.93)
  20. Motivate - People (3.88)
  21. Use acute senses (hearing, smell, taste, sight) - Data (3.75)
  22. Create, innovate, invent - Data (3.66)
  23. Communicate well, in writing - People (3.63)
  24. Analyze, break down into its parts - Data (3.57)
  25. Teach, tutor, or train (individuals, groups, animals) - People (3.54)
  26. Develop, improve - Data (3.53)
  27. Advise - People (3.53)
  28. Interview, draw out - People (3.53)
  29. Persuade, sell, recruit - People (3.53)
  30. Design, use artistic abilities, be original - Data (3.52)
  31. Imagine - Data (3.52)
  32. Synthesize, combine parts into a whole - Data (3.50)
  33. Organize, classify - Data (3.50)
  34. Instruct - People (3.50)

ONET Skills

ONET Abilities

ONET Work Styles
  1. Active Listening (4.38)
  2. Speaking (4.12)
  3. Social Perceptiveness (4.00)
  4. Coordination (4.00)
  5. Critical Thinking (3.88)
  6. Management of Personnel Resources (3.88)
  7. Monitoring (3.75)
  8. Reading Comprehension (3.75)
  9. Negotiation (3.75)
  10. Judgment and Decision Making (3.75)
  11. Time Management (3.75)
  12. Active Learning (3.62)
  13. Writing (3.62)
  14. Learning Strategies (3.50)
  15. Persuasion (3.50)
  16. Instructing (3.50)
  17. Service Orientation (3.50)
  1. Oral Comprehension (4.25)
  2. Oral Expression (4.25)
  3. Speech Recognition (4.13)
  4. Speech Clarity (4.13)
  5. Problem Sensitivity (4.00)
  6. Written Comprehension (3.75)
  7. Near Vision (3.75)
  8. Written Expression (3.63)
  9. Deductive Reasoning (3.63)
  10. Inductive Reasoning (3.63)
  11. Information Ordering (3.50)
  1. Dependability (4.69)
  2. Integrity (4.68)
  3. Attention to Detail (4.58)
  4. Cooperation (4.44)
  5. Stress Tolerance (4.32)
  6. Initiative (4.29)
  7. Concern for Others (4.26)
  8. Leadership (4.24)
  9. Self Control (4.20)
  10. Independence (4.14)
  11. Adaptability/Flexibility (4.13)
  12. Persistence (4.05)
  13. Analytical Thinking (3.94)
  14. Achievement/Effort (3.93)
  15. Social Orientation (3.74)
  16. Innovation (3.66)

Work Activities

Detailed Work Activities
  1. Getting Information (4.65)
  2. Communicating with Supervisors, Peers, or Subordinates (4.46)
  3. Establishing and Maintaining Interpersonal Relationships (4.28)
  4. Interacting With Computers (4.27)
  5. Guiding, Directing, and Motivating Subordinates (4.23)
  6. Making Decisions and Solving Problems (4.21)
  7. Developing and Building Teams (4.16)
  8. Organizing, Planning, and Prioritizing Work (4.15)
  9. Communicating with Persons Outside Organization (4.08)
  10. Identifying Objects, Actions, and Events (4.03)
  11. Coordinating the Work and Activities of Others (4.03)
  12. Coaching and Developing Others (4.00)
  13. Processing Information (3.98)
  14. Evaluating Information to Determine Compliance with Standards (3.95)
  15. Updating and Using Relevant Knowledge (3.94)
  16. Resolving Conflicts and Negotiating with Others (3.93)
  17. Scheduling Work and Activities (3.88)
  18. Performing Administrative Activities (3.86)
  19. Documenting/Recording Information (3.71)
  20. Monitor Processes, Materials, or Surroundings (3.69)
  21. Judging the Qualities of Things, Services, or People (3.67)
  22. Performing for or Working Directly with the Public (3.63)
  23. Analyzing Data or Information (3.57)
  24. Training and Teaching Others (3.54)
  25. Developing Objectives and Strategies (3.53)
  26. Staffing Organizational Units (3.53)
  27. Thinking Creatively (3.52)
  1. Conduct Or Attend Staff Meetings (4.46)
  2. Consult With Managerial Or Supervisory Personnel (4.46)
  3. Dictate Correspondence (4.46)
  4. Evaluate Performance Of Employees Or Contract Personnel (4.23)
  5. Assign Work To Staff Or Employees (4.23)
  6. Delegate Appropriate Administrative Support Activities (4.23)
  7. Monitor Worker Performance (4.23)
  8. Orient New Employees (4.23)
  9. Establish Employee Performance Standards (4.23)
  10. Select Software For Clerical Activities (4.21)
  11. Modify Work Procedures Or Processes To Meet Deadlines (4.15)
  12. Plan Or Organize Work (4.15)
  13. Plan Meetings Or Conferences (4.15)
  14. Direct And Coordinate Activities Of Workers Or Staff (4.03)
  15. Coordinate Staff Or Activities In Clerical Support Setting (4.03)
  16. Confer With Other Departmental Heads To Coordinate Activities (4.03)
  17. Compile Itinerary Of Planned Meetings Or Activities (3.98)
  18. Oversee Work Progress To Verify Safety Or Conformance To Standards (3.95)
  19. Resolve Personnel Problems Or Grievances (3.93)
  20. Resolve Or Assist Workers To Resolve Work Problems (3.93)
  21. Resolve Customer Or Public Complaints (3.93)
  22. Schedule Employee Work Hours (3.88)
  23. Schedule Meetings Or Appointments (3.88)
  24. Schedule Or Contract Meeting Facilities (3.88)
  25. Prepare Financial Reports (3.86)
  26. Prepare Tax Reports (3.86)
  27. Prepare Travel Vouchers (3.86)
  28. Maintain Administrative Services Procedures Manual (3.86)
  29. Prepare Or Maintain Employee Records (3.86)
  30. Maintain File Of Job Openings (3.86)
  31. Maintain Records, Reports, Or Files (3.86)
  32. Maintain Inventory Of Office Forms (3.86)
  33. Write Administrative Procedures Services Manual (3.86)
  34. Prepare Reports (3.86)
  35. Document Provision Of Administrative Services (3.71)
  36. Maintain Account Records (3.71)
  37. Answer Customer Or Public Inquiries (3.63)
  38. Analyze Operational Or Management Reports Or Records (3.57)
  39. Analyze Organizational Operating Practices Or Procedures (3.57)
  40. Evaluate Office Operations (3.57)
  41. Conduct Training For Personnel (3.54)
  42. Write Employee Orientation Or Training Materials (3.54)
  43. Evaluate Information From Employment Interviews (3.53)
  44. Recommend Personnel Actions, Such As Promotions, Transfers, And Dismissals (3.53)
  45. Interview Job Applicants (3.53)
  46. Develop Policies, Procedures, Methods, Or Standards (3.53)
  47. Develop Staffing Plan (3.53)
  48. Maintain Job Descriptions (3.53)
  49. Hire, Discharge, Transfer, Or Promote Workers (3.53)