ONET Occupations » 43-4051.00

Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

View Customer Service Representatives on ONET Online

Parachute skills

  1. Interview, draw out - People (4.29)
  2. Pay attention to details - Data (4.29)
  3. Communicate well, in writing - People (4.22)
  4. Listen - People (4.12)
  5. Convey warmth and empathy - People (4.11)
  6. Serve, care for, follow instructions faithfully - People (4.11)
  7. Control, expedite things - Things (4.10)
  8. Communicate well, in person - People (4.00)
  9. Speak - People (4.00)
  10. Follow through, get things done - People (3.94)
  11. Negotiate, resolve conflicts - People (3.94)
  12. Research - Data (3.80)
  13. Compile, keep records, file, retrieve - Data (3.72)
  14. Supervise, manage - People (3.64)
  15. Persuade, sell, recruit - People (3.55)
  16. Use my intuition - Data (3.50)
  17. Use acute senses (hearing, smell, taste, sight) - Data (3.50)

ONET Skills

ONET Abilities

ONET Work Styles
  1. Active Listening (3.88)
  2. Speaking (3.88)
  3. Service Orientation (3.75)
  4. Reading Comprehension (3.50)
  5. Persuasion (3.50)
  1. Oral Comprehension (4.12)
  2. Oral Expression (4.00)
  3. Speech Clarity (4.00)
  4. Speech Recognition (3.88)
  5. Written Expression (3.62)
  6. Written Comprehension (3.50)
  7. Problem Sensitivity (3.50)
  8. Near Vision (3.50)
  1. Attention to Detail (4.29)
  2. Dependability (4.26)
  3. Self Control (4.17)
  4. Stress Tolerance (4.13)
  5. Concern for Others (4.11)
  6. Cooperation (4.05)
  7. Integrity (4.05)
  8. Adaptability/Flexibility (3.94)
  9. Independence (3.69)
  10. Social Orientation (3.67)

Work Activities

Detailed Work Activities
  1. Interacting With Computers (4.56)
  2. Communicating with Supervisors, Peers, or Subordinates (4.30)
  3. Getting Information (4.29)
  4. Communicating with Persons Outside Organization (4.22)
  5. Processing Information (4.10)
  6. Resolving Conflicts and Negotiating with Others (3.94)
  7. Updating and Using Relevant Knowledge (3.80)
  8. Organizing, Planning, and Prioritizing Work (3.72)
  9. Performing Administrative Activities (3.72)
  10. Making Decisions and Solving Problems (3.64)
  11. Documenting/Recording Information (3.57)
  12. Selling or Influencing Others (3.55)
  13. Performing for or Working Directly with the Public (3.54)
  14. Establishing and Maintaining Interpersonal Relationships (3.52)
  15. Identifying Objects, Actions, and Events (3.50)
  1. Use Computers To Enter, Access Or Retrieve Data (4.56)
  2. Obtain Information From Individuals (4.29)
  3. Interview Customers (4.22)
  4. Write Business Correspondence (4.22)
  5. Examine Financial Documents To Verify Issue (4.10)
  6. Calculate Rates For Organization's Products Or Services (4.10)
  7. Detect Discrepancies On Records Or Reports (4.10)
  8. Resolve Customer Or Public Complaints (3.94)
  9. Use Telephone Communication Techniques (3.80)
  10. Use Knowledge Of Investigation Techniques (3.80)
  11. Use Knowledge Of Written Communication In Sales Work (3.80)
  12. Maintain Records, Reports, Or Files (3.72)
  13. Type Letters Or Correspondence (3.72)
  14. Prepare Reports (3.72)
  15. Fill Out Business Or Government Forms (3.72)
  16. Make Decisions (3.64)
  17. Take Messages (3.57)
  18. Maintain Telephone Logs (3.57)
  19. Sell Products Or Services (3.55)
  20. Provide Customer Service (3.54)